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Blog Posts Tagged in Leadership

Having a clear purpose, and communicating it regularly and consistently, helps your team understand their role in delivering on your brand promises to customers at every touchpoint from production to customer ser...

Most mission statements are undifferentiated, unmemorable, and not exciting–focusing on the “us” rather than the customer. Does your mission statement contain the three main components that woul...

If you’re building your brand, you need to listen to the people who will make your brand a reality—your employees and customers. Don’t try to go it alone!

A clear vision is one of the most critical success factors for any business. But vision isn’t a set-it-and-forget-it thing—leaders need to see it through to create a truly meaningful brand experience....

Would you play five point guards at the same time? March Madness is a reminder to reflect if your leadership and coaching skills are tapping into the strengths of your team in order to move your business forward.

Leaders demand context, clarity, honesty, and options in order to make the right decisions. Why, then, do so many not communicate with others as they’d wish to be communicated to?

Whenever an organization is experiencing an alignment problem, it’s pretty obvious. There are early warning signs, though, that can signal potential problems to come. Here are some common situations an...

Think people and attitudes don’t make or break a great experience? Here’s an example of how just one person drives loyalty, single-handedly. Meet Dale…

Superman and Clark Kent. Batman and Bruce Wayne. Spiderman and Peter Parker.

All of them spend a considerable amount of time, expense, energy and emotional turmoil professing to be one thing but then a...

They may be a thing of the past, but handwritten letters, corded telephones and pop-in meetings sure can be appealing memories. Communicating was simpler then — and in hindsight, sometimes a lot more effect...

So, we know creativity is good for business. But it’s also important on a personal scale. What’s more, it’s fairly easy. All it needs is a little nurturing.

Everyone is essentially ...

While the concept of “servant leadership” in business has been around for decades, the economy and a changing work environment (with more emphasis on personal choice and responsibility) have generated...

We’ve all heard it: “Change is good” and “change or die.” But most people don’t adopt change easily. They fight it because it’s hard. And while a necessity, it usually do...

Blog Posts Tagged in Leadership

Patrick and Tim discuss how Foth reinvented itself to kick-start growth—committing to a value system, shedding clients who didn’t share in it, and flattening out the organizational structure to better...

Patrick and Dan discuss communication during times of growth and change, the challenges of keeping employees at multiple locations engaged, and how Dan keeps himself fired up as a leader in mid-market manufacturi...

Patrick and Craig discuss innovation, whether your company really needs policies, and the importance of integrating culture and brand for a seamless experience both internally and externally.
 

Patrick and Dr. Rai discuss engagement and customer service, what it means to be a leader, and rallying employees to deliver on your brand promise.